These terms set out how you (the person registered as a user of the TrueVault credentialing wallet, credentialing services and functional user interface (“TrueVault”)) (“you”), can interact with TrueVault Pty Ltd ACN 675 825 966 or our related bodies corporate (also “we”, “us”, or “our”) for the use of TrueVault. You agree that these terms apply to you from the earliest date you sign up to, or use, TrueVault, and that you and we are parties to these terms. When you register with TrueVault, you will be given a unique TrueIdentity, which is a biometric and reusable identity credential that is uniquely yours. These terms apply to you as an individual holding a TrueVault wallet. If you access a TrueVault business portal or API on behalf of a business, you do so under that business’s agreement with us and not under these terms.
Version TV-EUT-V2.0 - Updated 18 September 2026
1. TrueVault
1.1 By using TrueVault you represent and warrant to us that you are at least eighteen years old, have truthfully and accurately completed the registration page (including all contact and billing information), are not a person on any government list prohibiting transactions with you, are not a resident of any country with which we are prohibited from contracting and you agree to use TrueVault on the basis of these terms. We may terminate your access to TrueVault at any time if we discover or reasonably believe that any of these representations are inaccurate.
1.2 You will receive access to TrueVault, subject to your acceptance of these terms when you sign up with us. Upon you signing up with us we grant you a non-exclusive, non-transferable worldwide right to access and use TrueVault from the date you sign up with us, until the relationship between us and you is terminated in accordance with these terms.
1.3 You acknowledge that we are free to make changes or improvements to TrueVault that may change the functionality of TrueVault. We will not remove or materially reduce a core function of TrueVault - your ability to hold your TrueIdentity, to verify yourself with it, to see who has verified you, to withdraw a business’s access, or to take your verified facts with you - without giving you at least 30 days’ notice. Subject to clause 8.3, we are not liable to you for other changes in functionality, and we will seek to minimise their impact on you.
2. Payment
2.1 We have different levels of subscription services by which you can access different functionality within TrueVault, based on the subscription type which you select from time to time. We may change the functional inclusions of each subscription type, nature, name, terms or fees relating to any subscription type at our discretion from time to time and will notify you at least 30 days before any changes are made. We will charge the relevant subscription amount at the times specified in your subscription by charging the debit or credit card you nominated at the time you registered with us. If payment is not received your subscription type will be automatically changed to a free subscription (if any exists).
2.2 Except as specified in these terms or as prohibited by law, payment obligations cannot be cancelled and fees are not refundable (except where a refund is required by the Australian Consumer Law or another law) and the subscription will automatically renew annually, unless you cancel before the end of the current subscription period. Each annual subscription period commences for you on the anniversary of the date you enter into the relevant subscription type. We will notify you one month before each upcoming automatic renewal and you will have the option to terminate your subscription without charge within this month.
2.3 We may make changes to the functional inclusions in your subscription, or the subscription types available to you subject to the payment of applicable fees. We will notify you of these subscription changes and fees at the time and if you don’t want to accept a subscription change with additional fees, you may terminate your subscription with us without charge by notifying us within 30 business days of receiving notice from us of the relevant subscription change.
2.4 Unless otherwise stated, any consideration, fees, amount payable, prices, payment terms or any other amounts specified under these terms as the consideration payable for any taxable supply are inclusive of all applicable taxes, including indirect taxes such as goods and services tax, sales tax, fees, duties, levies, or similar taxes (“Tax”) payable in respect of that taxable supply. If the Tax status or services of TrueVault are altered in any way (or the rate of tax changes), we reserve the right to review and adjust the amounts of any subscription amount.
3. Your responsibilities
3.1 You must ensure that access to TrueVault is in accordance with all reasonable instructions issued by us. You are responsible for keeping your password and other login credentials confidential. You must notify us if you become aware of any unauthorised access to your account. You are responsible for activity in your account to the extent it results from your failure to keep your credentials confidential or from your sharing of your account. You are not responsible for unauthorised activity that you report to us promptly after becoming aware of it, or for activity we undertake otherwise than in accordance with your instructions.
3.2 You may only use TrueVault on these terms. You may only use TrueVault for identity verification checks and person reauthentication or such other purposes as we agree. You must comply with any reasonable direction or instruction given by any third party engaged by us which relates to TrueVault. You may not share your account and passwords, and each account may only be used by one individual. You may not provide other individuals account passwords or permissions to gain access to your or another user’s account. You agree not to request or allow another person to create an account on TrueVault using your identity.
3.3 Where you use TrueVault through a business’s application, website, portal or system (a “Platform”), that business is responsible for its own Platform. Subject to clause 8.3, we are not responsible or liable for the operation, availability, disaster recovery or security of a Platform, for any unauthorised access to, disclosure, alteration or loss of your information occurring in or through a Platform or that business’s systems, or for anything that business does or fails to do with information it obtains about you. If something goes wrong on a Platform, we will tell you what we reasonably know about what happened, what information of yours was involved on our side, and who you need to contact - helping you is not an admission that we are responsible.
4. Intellectual property
4.1 Each of you and us retains our own right, title, and interest in our own intellectual property and these terms don’t affect any intellectual property ownership. Except for the express limited rights granted under these terms, neither party acquires any present and future rights to intellectual property (“Intellectual Property”), by license or otherwise, under these terms. You acknowledge and agree that we own all the right, title and interest in the Intellectual Property owned, used, applied for or created by or in connection with TrueVault, including patents, trademarks, service marks, trade secrets, copyrights or other intellectual property rights (“our IP”). Other than your right to access and use TrueVault, we have not granted you any other Intellectual Property right pursuant to these terms. On termination of these terms, you must promptly return to us all of our IP in your possession or under your control and immediately cease using TrueVault and our IP.
4.2 In the course of using TrueVault, you may submit content. You retain ownership of all of your Intellectual Property rights in your content. We do not claim ownership over any of your content.
4.2A Your identity is yours. Your TrueIdentity is issued to you, is used only with your consent, and you can see who has verified you, withdraw a business’s access, and take your verified facts with you. We own the systems that issue and hold it, the records we create when we verify you, and the technology that binds your identity to your live biometric - that ownership is how we keep the identity secure and reusable, and it does not give us any right to use your identity without your consent, or to stop you using it.
4.3 You grant us a worldwide, royalty-free, non-exclusive, license to use, host, copy, transmit, modify, display and distribute your content on TrueVault, but only for the limited purposes of providing and improving TrueVault and as permitted by our Privacy Policy. We do not use your biometric information to test or improve identity matching or liveness detection, and it is never disclosed outside Australia - see clause 4.6. Where permitted under applicable law, this license for such limited purposes continues even after you stop using TrueVault, with respect to aggregate and de-identified data derived from your content and any residual backup copies of your content made in the ordinary course of TrueVault’s business. The license granted by you also extends to the activities of any third parties we work with to the extent necessary for them or us to provide or improve TrueVault.
4.4 If you provide us with feedback about TrueVault then you grant us a perpetual, irrevocable, royalty free, non-exclusive, worldwide, sub-licensable and transferable licence to use, reproduce, publicly display, distribute, modify and publicly perform the feedback (including by incorporating the feedback into our products and services) without obligation to you (including any obligation to provide you with compensation).
4.5 We will access, store, handle and disclose your personal information in accordance with our Privacy Policy.
4.6 Each time you verify, we capture a new image of your face and add it to your profile. We do that to strengthen your unique profile, so that we keep recognising you accurately as you age, change your hair or use a different camera - and for nothing else. We do not use those images to test or improve our matching or liveness detection, we do not use them to identify you for any other purpose, and we do not sell them or disclose them to anyone else for their own purposes. Your biometric information stays in Australia and is never disclosed overseas, under any circumstance. If we ever want to use it to improve how we match faces, we will ask you separately before we do, and you will be able to say no without it affecting your identity, your verifications or your access.
4.7 Where you ask us to obtain a credential such as a nationally coordinated criminal history check or a court records check, we obtain it through an accredited provider, with your separate consent, and we tell you who will receive the result and how long it is kept. The result records what the source held at the time of the check. It is not an assessment by us of your suitability, character or risk, and any decision a business makes in reliance on it is that business’s decision, not ours.
5. Restrictions
5.1 You must not or permit any third party to, without our prior written approval: modify, adapt or amend TrueVault or our IP; disassemble, decompile, introduce any harmful code, or reverse engineer all or any parts of the computer programs, source code or object code which comprise TrueVault or our IP (or attempt to do so); use TrueVault for any illegal or unlawful purpose or in such a manner as to cause loss; or sub-licence, rent, sell, lease, distribute or otherwise transfer TrueVault or our IP or any part of it except as allowed under these terms.
5.2 We are responsible for maintaining control over, uploading and updating TrueVault. You agree you do not expect us to modify TrueVault or any information or services available through it. Nothing in these terms limits our right to licence or provide a third party access to any of TrueVault or our IP.
6. Upgrades
6.1 We may introduce upgrades to TrueVault, or make changes to the tools and features of any part of TrueVault such as products, features, other services and software or the nature and form of any subscription levels. Any new upgrades or changes will form part of our IP.
6.2 We may make such upgrades or changes available to you subject to the payment of applicable fees. We will notify you of these fees at the time and if you don’t want to accept an upgrade with additional fees, you may terminate your subscription with us without charge by notifying us within 30 business days of receiving notice from us of the relevant upgrade or change.
7. Service and access
7.1 We reserve the right to change the method of access at any time. You also agree that, in the event of degradation, instability or an emergency affecting TrueVault, we may, in our sole discretion, temporarily suspend your access to TrueVault in order to limit threats to, and protect the operational stability and security of, TrueVault. We do not guarantee or warrant that TrueVault will be available 24 hours a day, seven days a week or that it will otherwise be free from errors, bugs or faults.
7.2 Any environmental and other factors outside of our reasonable control may prevent us from being able to complete a search or confirmation of your TrueIdentity for you or other businesses, including where you have not correctly completed your application or have not provided required information or consents, or where there are delays from third parties. In these cases, we shall be obliged only to use reasonable efforts to provide the requested search or confirmation and will not be liable for any delay or failure to provide the search or confirmation.
8. Warranties
8.1 Each party warrants and represents to the other that it has full power and authority to enter into these terms, which are, on you signing up to TrueVault, a binding and enforceable obligation of the party, and it will comply with all laws and regulations applicable to its provision or use of TrueVault.
8.2 Subject to clause 8.3, and except as expressly stated in these terms TrueVault is made available on an ‘as is’ basis and, to the fullest extent permitted by law you agree that we make no representation, warranty or undertaking about TrueVault. To the fullest extent permitted by law, we disclaim any implied or statutory warranty, including any warranty as to title, non-infringement, merchantability or fitness for a particular purpose.
8.3 Certain legislation, including the Australian Consumer Law in the Competition and Consumer Act 2010 (Cth), may confer rights, guarantees, warranties or remedies in relation to the supply of goods or services that cannot lawfully be excluded, restricted or modified (“Non-Excludable Rights”). Nothing in these terms excludes, restricts or modifies any Non-Excludable Right, and clauses 8.2 and 10 apply only to the extent that they do not do so. Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a Non-Excludable Right in respect of services, our liability for that failure is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
9. Indemnity
9.1 You indemnify us against loss, liability, cost and expense we suffer or incur arising out of:
- your fraudulent or deliberately unlawful use of TrueVault;
- your submission of a document, credential or biometric that is forged, altered or not your own;
- your attempt to enrol, verify or authenticate as another person, or your allowing another person to do so as you; or
- your breach of clause 3.2 or clause 5.1.
This indemnity is reduced proportionately to the extent that our own breach of these terms or our negligence contributed to the loss, and it does not apply to conduct that was neither deliberate nor fraudulent.
9.2 We will not make a claim under clause 9.1 without first telling you what we say happened and giving you a reasonable opportunity to respond.
10. Limitation of liability
10.1 Nothing in these terms applies to unlawfully limit the liability of a party for their own fraud or wilful misconduct or in connection with death or personal injury or in respect of your obligation to pay any fees. Nothing in these terms limits any Non-Excludable Right, which is governed by clause 8.3. Subject to clause 8.3, our liability to you or any third parties in any circumstance is limited to the actual amount of direct damages. To the extent permitted by applicable law, we are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from: your inability to use TrueVault as a result of any valid termination or suspension of these terms; your use of, or inability to use, platforms, websites, software, systems (including any networks and servers used by you to access TrueVault) operated by you or by a business through whose Platform you access TrueVault; delays, disruptions, glitches, bugs, errors, inaccuracies, viruses or other malicious software involved in accessing TrueVault; the content, actions, or inactions of third parties; or any unauthorised access to, damage or alteration to, deletion or destruction of, or failure to store or backup, your information due to your negligent acts or omissions.
10.2 Otherwise than in respect of a claim by you against us arising from a claim by a third party against you that your use of TrueVault has infringed the Intellectual Property rights of the third party, and subject to clause 8.3, our maximum aggregate liability for each and all claims (individually and together) under or relating to these terms or the use of TrueVault is limited to an amount equal to the greater of twice the aggregate fees that must be paid by you to us under these terms during the 12 months preceding a claim and $1,000.
10.3 Notwithstanding any other provision of these terms, but subject to clause 8.3, in no event will either party to these terms be liable under or in connection with these terms for any indirect, consequential, special, incidental, punitive or exemplary damages; or loss of or damage to data, business, revenues or profits (in each case whether direct or indirect), even if the party knew or should have known such damages were possible and even if a remedy fails of its essential purpose.
11. Termination
11.1 Either party may terminate these terms by giving the other party 30 business days written notice. You may also decide to stop accessing TrueVault at any time, irrespective of the subscription or the fees.
11.2 If we reasonably suspect fraudulent or unlawful activity, or that your account has been compromised, we may refuse a registration, or suspend, restrict or terminate an account or access to TrueVault. We will tell you as soon as we can, limit the suspension or restriction to what is reasonably necessary, and restore your access once the matter is resolved. If we terminate your account, we will tell you why unless we are prevented by law from doing so.
11.3 Either party may terminate these terms with immediate effect by giving written notice to the other party if the other party commits a breach derived from a substantial portion of these terms, any breach of government agency requirements, or a breach of law, or of any of the payment, intellectual property or privacy obligations, and either the breach is irremediable, or the breach is remediable and the other party fails to remedy it within 14 days after receiving written notice requesting it to do so.
11.4 The occurrence of any termination does not affect any accrued rights or remedies of a party; any obligation of a party which accrued prior to that event and which remains unsatisfied; or these termination terms and any other provision which is expressed or intended to come into effect on, or survive, that event, including limitation of liability, and general clauses.
11.5 On termination of these terms, you may delete your account, or we may delete your account and take any other appropriate action to cease the relationship with you. Before we delete your account, we will give you a reasonable opportunity to obtain a copy of your verified facts, unless we are prevented by law from doing so.
12. General
12.1 Each party must, at its own expense, promptly do all things reasonably necessary to give full effect to these terms, and maintain all consents, approvals, and authorities necessary for that party to perform its obligations under these terms. You may not assign any of your rights or obligations under these terms to anyone else. We may assign or novate these terms and any of our rights and obligations under them to a related body corporate, or in connection with a sale, merger or restructure of all or substantially all of our business or assets, on notice to you, provided the assignee assumes our obligations under these terms.
12.2 These terms contain the entire agreement and understanding between the parties with respect to the subject matter and supersede all prior agreements and understandings between the parties in connection with it.
12.3 We may amend these terms at our own discretion from time to time. The current version will always be available on the TrueVault website. If an amendment is material, we will notify you in advance by email to provide you the opportunity to review the changes. Notice of amendments may also be made available to you upon your login to your account. Amendments that do not materially and adversely affect you become effective on the day they are publicly available on the website. Where an amendment materially and adversely affects you, we will give you at least 30 days’ notice before it takes effect, and you may terminate your subscription without charge at any time before it does. Once our new terms are effective, if you continue to use TrueVault, you indicate your agreement to be bound by the updated terms. If you do not agree to any changes made to the terms, you should stop using TrueVault and you may terminate your subscription with us without charge by notifying us within 30 business days of the relevant terms change.
12.4 Where conduct requires a consent or approval, that consent or approval must be given before that conduct occurs in writing to the email address last notified for that party. A consent, approval, request or notice is taken to have been received by email, where the sender does not receive a bounce message, at 10.00am the next business day. If you are emailing us, please direct your email to support@truevault.com.au.
12.5 Even if any arrangement between us and you is terminated, clauses 4, 5.1, 8.2, 8.3, 9, 10, 11.4, 11.5 and 12 (other than clause 12.3) will continue to apply.
12.6 Unless stated otherwise or required by law, a reference to money means Australian currency and payments must be made without set off or deduction. All payments must be made in immediately available funds being payment by debit or credit card. The payee may, at its option, apply money received from a payer against any money then due by the payer to the payee.
12.7 We won’t be liable for any delays or failure to provide TrueVault as a result of anything beyond our control. This includes acts of god, changes to law, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, blackouts or severe weather events or the acts of any hackers or third party internet service providers.
12.8 Any failure by us to immediately take action as a result of any breach by you of these terms doesn’t amount to a waiver or preclude us from taking any future action as a result of your breach. The fact that we wrote these terms will not affect the way these terms are to be interpreted.
12.9 You must do all things reasonably requested by us to meet your obligations under these terms. Any notice to you will be effective on the day we send it to you to the last email or physical address you provide us. Any notice to us will be effective if sent to our physical office.
12.10 The laws in South Australia govern these terms. The parties submit to the jurisdiction of the Courts of South Australia and the Federal Court of Australia (Adelaide Registry).