Welcome to TrueVault
A safer way to share Personal Information.

At TrueVault, we’re transforming the way businesses and institutions verify personal information. Replace outdated, intrusive methods with a secure, selective process that only shares and verifies what is absolutely necessary.

For Business & Institutions

Replace Time-Consuming,  Manual Verification Processes

Experience Hassle-Free Identity Verification

Simple out of the box compliance. Rapid onboarding in our No-Code environment allows you to reduce labour costs and scale quickly.

Reduce Data Breaches and Enhance Security

Our technology minimizes the risk of data exposure. By reducing manual processes you remove human error and prevent efficiency bottlenecks

Stay Compliant with Evolving Regulations

No documents are stored after processing. Required information is encrypted, minimising the amount of data kept, setting a high standard in privacy.

For INDIVIDUALS

Protect and Selectively Share Your Personal Information with TrueVault

In today's digital world, identity theft is a growing concern. TrueVault empowers you with secure and reusable digital credentials, ensuring your information is only shared when necessary.
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Stay in control

Initiate or approve all requests. Our smart sharing technology keeps you in control.

Share only what you need

Enjoy peace of mind knowing your data is secure and only the essentials are shared.

Prevent Identity Theft

No documents stored or shared. Reduce the risk of data breaches with us.
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FAQS

Frequently Asked Questions

For Business

How can my business use TrueVault?

The most common way to use TrueVault is to integrate into your existing process. There will be a “no code” option available for you to use via a standalone dashboard as well.

Can I use TrueVault for proof of identity for police checks?

TrueVault will assist your business with the integration of our API or dashboard solution to compliment your existing proof of identity processes. There is no cost for this service, you will only be charged once you start using TrueVault.

How can we measure the ROI of integrating TrueVault?

ROI metrics may include:
• reduced fraud rates,
• improved customer satisfaction,
• increased transaction completion rates; and
• Reduced verification costs.

How does your pricing work?

TrueVault has Pay as You Go billing. There is no set up fees, annual minimum fees or licensing fees. Every credential that is created you are billed for on a monthly basis. When an individual commences a credential however is unable to finalise it and needs to be off ramped you will only be charged a commencement fee.
Contact us via email on support@truevault.com.au for pricing for your business requirements.

Is TrueVault secure?

TrueVault takes data security and privacy very seriously. We do not store any more data than we need to. Credential data is encrypted and all data is processed and store in Australia in line with the Australian Privacy Principles. For more information visit our privacy policy.

For Individuals

Do I need certain hardware to access TrueVault?

TrueVault can be accessed via any web browser on a laptop or smartphone. For security, we require you to have access to a webcam or camera on your device for face biometric authentication.

What happens if I don’t have a government issued ID with a photo on it?

Unfortunately you cannot create a credential using TrueVault

What happens if I only have overseas government issued ID with a photo on it?

TrueVault can verify overseas passports. If you are form Overseas you will need at a minimum your Foreign passport or an Australian Drivers License to commence the process. If you don’t have one of these documents unfortunately you are unable to create a TrueVault credential.

What happens if I don’t have enough ID or cannot be verified?

You will be notified on the outcome of your TrueVault credential. If you are unable to get verified, you will be notified of next steps to do your proof of identity via alternate methods.

What happens when I need to re-use my credentials?

If you need to reuse your credentials you will be explicitly asked to provide your consent. Your consent will be captured by using your face biometric captured at the time of the share.

How do I update the contents of my TrueVault wallet?

Your TrueVault wallet will contain credentials created at a point in time. These credentials are immutable. If you need to update your details, you will be able to revoke the existing credential and create a new one.

I am very security conscious. Is TrueVault secure?

Does it cost me anything to get a TrueVault as an individual?

A TrueVault wallet is free for you to create and store your identity credential and to securely share your identity credential with authorised businesses within the TrueVault ecosystem.

Additional features and services will be available as part of our standard and premium subscription tiers that includes:

International credential storage;
Interoperability with your apple or google wallets;
and secure storage and sharing of additional credentials and documents;
Credential Monitoring and renewal reminders; and
Identity Credential Theft Cover.

Can I cancel my TrueVault subscription at any time?

Yes, you can cancel your subscription by email support@truevault.com.au. By cancelling you wont be able to securely share your credential, but you still will have access to your wallet.Please note that the annual subscription is non refundable.